Terms and Conditions

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Terms and Conditions for the sale of tourist packages

Imperatore Travel World® organises and sells tourist packages by acting as an intermediary among different tourist services. The packages and services presented in this catalogue are offered for sale under the conditions described therein, subject to what is stated in the present terms and conditions and at the time of booking confirmation.
In addition to the general terms and conditions below, the description of the tourist package in the catalogue
or in the separate travel programme, as well as the booking confirmation of the services requested by the traveller are also part of the travel contract. The contract is sent by Imperatore Travel World® to the travel agency, who acts as the agent of the Traveller. The traveller has the right to receive it from the agency. In signing the travel package proposal, the traveller is well aware that he/she is reading and accepting, for him/herself and for whom he/she is requesting the all-inclusive service, both the travel contract and the warnings contained therein, as well as the general conditions.

1 – Normative sources

Having as their object services to be provided in both national and international territory, the sale of tourist packages is regulated by the Tourism Code (specifically: articles 32-51-novies) as amended by Legislative Decree 62/2018, transposing EU Directive 2015/2302, and by the Civil Code provisions on transport and mandate, as applicable.

2 – Administrative procedure

The organiser and the intermediary of the tourist package, to whom the traveller turns, must be authorised to carry out their activities on the basis of the legislation in force, including regional legislation, given their specific competence. Before concluding the contract, the organiser and the intermediary shall inform third parties of the details of the insurance policy covering risks arising from professional liability. They must also disclose: the details of the other guarantee policies for travellers to cover events that may affect the holiday, such as cancellation of the trip, coverage of medical expenses, early return, loss of or damage to luggage; the details of the guarantee against the risks of insolvency or bankruptcy of the organiser and the intermediary, each to the extent of its competence, for the reimbursement of the sums paid or the traveller’s return to the place of departure.

3 – Definition of tourist package

The tourist package consists of the combination of at least two different types of “tourist services” (as defined in Article 33(1)(a) of the Tourism Code), such as:
1) transport of passengers;
2) accommodation not forming part of passenger transport and not intended for residential purposes, or for long-term language courses;
3) rental of passenger cars, other vehicles or/and requiring an “A” category driving licence;
4) any other tourist service not forming part of the tourist services listed under 1), 2) or 3), and not being a financial or insurance service for the same trip or holiday, if at least one of the following conditions is met:
1) such services are combined by a single professional, also upon the traveller’s request or according to their selection, before a single contract is concluded for all services;
2) such services, even if concluded under separate contracts with individual suppliers, are:
2.1) purchased at a single point of sale and selected before the traveller agrees to pay;
2.2) offered, sold or invoiced at a flat or global price;
2.3) advertised or sold under the name “package” or similar name;
2.4) combined after the conclusion of a contract in which the professional allows the traveller to choose from a selection of different tourist services, or purchased from separate professionals through linked booking processes in which the traveller’s name, payment details and e-mail address are transmitted by the professional with whom the first contract was concluded to one or more other professionals. The contract with the latter professional(s) is concluded within 24 hours of the first tourist service booking confirmation.

4 – Definitions

For the purposes of the tourist package contract:
1) “traveller” means any person who intends to conclude a contract, who concludes a contract or is authorised to travel on the basis of a concluded contract, within the scope of the Law on Organised Tourism Contracts;
2) “professional” means any natural or legal person, public or private, who, as part of his or her commercial, industrial, handicraft or professional activity in the context of organised tourist contracts, acts, either through someone acting in their name or on their behalf, as an organiser, seller, professional facilitator of related tourist services or provider of tourist services, pursuant to the Tourism Code regulations;
3) “organiser” is the professional who combines packages and sells or offers them for sale directly, through or together with another professional, or the professional who transmits the traveller’s data to another professional;
4) “seller”is the professional, other than the organiser, who sells or offers sale packages combined by an organiser;
5) “establishment” means the establishment defined in Article 8(e) of Legislative Decree No 59 of 26 March 2010;
6) “durable medium”is any instrument which enables the traveller or professional to store information addressed personally to him/her for future reference, for as long as necessary for the purposes of the information stored, and which allows the information stored to be identically reproduced;
7) “unavoidable and extraordinary circumstances” means a situation beyond the claimant’s control and the consequences of which could not have been avoided even if all reasonable measures had been taken;
8) “lack of conformity” means the non-performance of tourist services included in a tourist package;
9) “point of sale” means any premises, movable or immovable, used for retail, retail website or similar online sales tool, even when retail websites or online sales tools are presented to travellers as a single tool, including telephone service;
10) the “return” of the traveller to the place of departure or another place agreed upon by the contracting parties.

5 – Purchase Proposal – Conclusion of Contract

Prior to the conclusion of the tourist package contract or a corresponding offer, the organiser and, if the package is sold through a seller, the latter as well, shall provide the traveller with the standard information form (in accordance with Annex A, Legislative Decree 62/2018, which amended the Tourism Code) and all the information indicated in Article 34, paragraph 1, Tourism Code. and, namely:
a) the main characteristics of tourism services, such as:

• 1) the trip destination(s), itinerary and stay periods with dates and, if accommodation is included, the number of nights included;
• 2) the means of transport, the characteristics and categories of transport, the places, dates and times of departure and return, the duration and location of intermediate stops and connections; if the exact time has not yet been fixed, the organiser and, where appropriate, the retailer, shall inform the traveller of the approximate time of departure and return;
• 3) the location, main characteristics and, if applicable, the tourist category of the accommodation, in accordance with the destination country’s regulations;
• 4) meals provided;
• 5) visits, excursions or other services included in the total agreed package price;
• 6) tourist services provided to the traveller as a member of a group and, if so, the approximate size of the group;
• 7) the language in which the services are provided;
• 8) whether the trip or holiday is suitable for people with reduced mobility and, upon the traveller’s request, precise information on the suitability of the trip or holiday to his or her needs;

b) the trade name and geographical address of the organiser and, where applicable, the seller, their telephone numbers and e-mail addresses;
c) the total price of the package including all taxes, fees and other additional costs, including administrative and handling charges or, if these cannot be reasonably calculated before concluding the contract, an indication of the type of additional costs that the traveller might still pay;
d) the payment method, including the possible amount or percentage of price to be paid as a deposit and the payment schedule, or the financial guarantees to be paid or provided by the traveller;
e) the minimum number of people required for the package and the deadline referred to in Article 41(5)(a) of the Tourism Code, before the start of the package, for the possible termination of the contract if this number is not reached;
f) general information on passport and visa requirements, including approximate times for obtaining visas and health formalities in the destination country;
g) information on the traveller’s right to withdraw from the contract at any time before the start of the package upon payment of appropriate withdrawal costs or, if applicable, the standard withdrawal costs required by the organiser pursuant to Art. 41(1) of the Tourism Code;
h) information on the optional or compulsory insurance to cover the costs of unilateral contract termination by the traveller or the assistance costs, including repatriation, in the event of accident, illness or death;
i) the details of the cover provided for in Article 47(1), (2) and (3) of the Tourism Code.
The conclusion of the contract (which must contain the information set out in points a, c, d, e, g above, that cannot be changed except upon agreement of the parties) will only take place following confirmation of the booking by the Organiser. The tourist package contract must be drawn up on the appropriate contract form, electronic if applicable, fully filled out and signed (including by digital signature or similar means) by the traveller; if the contract is signed with the parties physically present at the same time, the traveller will receive a hard copy (or if accepted by the traveller, on another durable medium). The contract constitutes entitlement to access the guarantee fund. Information relating to the tourist package not contained in the contractual documents, brochures or other means of written communication will be provided by the organiser. Particular requests relating to the provision of certain services forming part of the tourist package, including the need for airport assistance to people with reduced mobility, the request for special meals on board or at the accommodation, must be made during the booking request and be covered by a specific agreement between the traveller and the organiser, via the mandated travel agency. Pursuant to art. 47(g) of Legislative Decree no. 206/2005 (Consumer Code), the provisions of Sections I to IV of Chapter I of the Consumer Code (i.e. from art. 45 to art. 67-vicies-bis) do not apply to contracts: “falling within the application of the rules concerning organised tourism contracts, as per Chapter I of Title VI (…)” of the Tourism Code (i.e. from art. 32 to art. 51-novies).

6 – Traveller Information – Data Sheet

Before the trip begins, the organiser and the intermediary shall provide the traveller with the following information:
a) timetables, intermediate stops and connections. If the exact time has not yet been fixed, the organiser and, if applicable, the seller, shall inform the traveller of the approximate time of departure and return;
b) information on the identity of the operating air carrier(s), if unknown when booking, as provided for by EC Reg. 21115 (Art. 11, paragraph 2 EC Reg. 2111/05: “If the identity of the operating air carrier(s) is not yet known at the time of booking, the air carriage contractor shall ensure that the passenger is informed of the name(s) of the air carrier(s) operating for the flight(s) concerned. In such a case, the air carriage contractor shall ensure that the passenger is informed of the identity of the operating air carrier(s) as soon as its/their identity has been established”);
c) location, main characteristics and, where applicable, the tourist category of the accommodation in accordance with the regulations of the destination country;
d) meals provided included or not;
e) visits, excursions or other services included in the total agreed package price;
f) tourist services provided to the traveller as a member of a group and, if so, the approximate size of the group;
g) the language in which the services are provided;
h) whether the trip or holiday is suitable for people with reduced mobility and, if requested by the traveller, precise information on the suitability of the trip or holiday to their needs. Specific requests regarding the way in which certain services forming part of the tour package are provided or carried out, including the need for airport assistance to people with reduced mobility, the request for special meals on board or at the accommodation, must be made during the booking request and covered by a specific agreement between the traveller and the organiser, also through the agent travel agency where necessary;
i) the total price of the package including all taxes, fees and other additional costs, including any administrative and handling charges or, where these cannot be reasonably calculated before concluding the contract, any additional costs the traveller might incur;
j) the payment terms, including the amount or percentage of the price due as a deposit, if applicable, and the payment schedule, or the financial guarantees to be paid or provided by the traveller;
k) the minimum number of people required for the package and the deadline referred to in Article 41(5)(a) of the Tourism Code, before the start of the package, for the possible contract termination if this number is not reached;
l) general information on passport and/or visa requirements, including approximate times for obtaining visas and health formalities in the destination country;
m) information on the traveller’s right to withdraw from the contract any time before the start of the package upon payment of appropriate withdrawal costs or, if applicable, the standard withdrawal costs required by the organiser in accordance with Art. 41(1) of the Tourism Code and specified in Art. 10 of the general terms and conditions;
n) information on the optional or compulsory insurance covering the costs of unilateral contract termination by the traveller or assistance costs, including repatriation, in the event of accident, illness or death;
o) the details of the coverage provided for in Article 47(1), (2) and (3) of the Tourism Code.
Imperatore Travel World® The agency prepares a data sheet in the catalogue or in the off-catalogue programme – also in electronic or telematic form. It contains the technical information relating to the legal obligations binding on the Tour Operator, such as, for example: – details of the organiser’s administrative authorisation or of the S.C.I.A.; – details of the guarantees for travellers pursuant to Art. 50, Tourism Code 50 – details of the civil liability insurance policy; – validity period of the catalogue or non-catalogue programme; – parameters and criteria for adjusting the price of the trip (Art. 40, Tourism Code).

7 – Price

The package price is the one specified in the contract, considering that the price of single tourist services and packages listed in the catalogue are only indicative (the price of individual services is always subject to change).
Once the contract is concluded, the price may be modified due to changes in:
– transport costs, including fuel costs;
– fees and taxes relating to air transport, landing, boarding or deboarding at ports and airports;
– exchange rates applied to the package in question. For such variations, reference shall be made to the exchange rate and prices in force on the programme publication date, as reported in the catalogue data sheet, or on the date reported in any updates published on the websites. In any case, no increase in price may take place in the 20 days prior to departure and the revision may not exceed 8% of the original. The price also includes: a) registration or service fee (non-refundable even in the event of cancellation, contract cancellation, etc.): it includes the fixed costs of managing the file, the information and assistance service 7 days a week. Rates, per person, are to be applied as follows: for stay-only, stay + travel, flight-only bookings, minimum 4 nights: € 15 for children 2/12 years, € 30 for adults; up to 3 nights: € 10 for children 2/12 years, € 15 for adults. For residence stays a maximum of 4 adults per unit is allowed. b) participation fee: expressed in the catalogue or in the quotation of the package provided to the intermediary or traveller; c) cost of any insurance policies against the risks of cancellation and or medical expenses or other services requested; d) cost of any visas and entry and exit taxes from the countries where the holiday will take place.

8 – Payment

Upon signing the proposal to purchase the tourist package, the following shall be paid:
a) the registration or practice management/service fee (see previous article);
b) down payment on the package price published in the catalogue or in the package quote provided by Imperatore Travel World®. This amount is paid as a deposit and advance payment. During the validity period of the proposal and, therefore, prior to the booking confirmation (which concludes the contract), the effects referred to in Art. 1385 of the Civil Code are not produced if the withdrawal is due to an unforeseeable event. The balance must be irrevocably paid within the deadline established by Imperatore Travel World® in its catalogue or in the booking confirmation.
For bookings after the date indicated as the deadline for the balance, the full amount must be paid when signing the purchase proposal. Il mancato pagamento delle somme di cui sopra, alle date stabilite, o la mancata rimessione ad Imperatore Travel World® The non-payment of the above-mentioned amounts by the established dates or the failure to transfer the traveller’s payment to the agency – excluding the guarantee actions ex art. 47, Tourism Code – constitutes an express termination clause such as to determine the legal termination to be carried out by simple written communication, by fax or e-mail, to the intermediary agency, or to the traveller’s domicile, also electronically, if communicated. The balance is considered paid when the sums are received by the organiser directly from the traveller or through the intermediary chosen by the traveller.

9 – Modification or cancellation of the tourist package before departure

Imperatore Travel World® reserves the right to unilaterally change the contract conditions, except for the price, in the event of a minor change. A clear and precise communication shall be made via a durable medium such as e-mail.
If prior to departure, Imperatore Travel World® needs to change one or more main features of the tourist services referred to in Art. 34 para. 1 letter a), or cannot fulfil specific requests made by the traveller and already accepted by the organiser, or proposes to increase the price of the package by more than 8%, the traveller may accept the proposed modification or withdraw from the contract without paying withdrawal fees. If the traveller does not accept the proposed modification, exercising the right of withdrawal, Imperatore Travel World® may offer the traveller an equival or superior quality substitute package. Imperatore Travel World® the agency will clearly and precisely inform the traveller by e-mail, without undue delay, of the proposed changes and their effect on the package price. The traveller shall communicate his or her choice to Imperatore Travel World® or to the Travel Agent within two working days from the moment they receive the above-mentioned communication. If no communication is received within the aforementioned deadline, the proposal by Imperatore Travel World® shall be considered accepted. If changes to the package contract or a substitute package result in a lower quality or lower cost package, the traveller will be entitled to an appropriate discount.
Should the traveller decide instead to withdraw from the contract and not accept a replacement package, Imperatore Travel World® shall refund without undue delay all payments made by or on behalf of the traveller within 14 days of the withdrawal from the contract and shall be entitled to be compensated for non-performance of the contract, except in the following cases:
a) There is no compensation for the package cancellation when this is due to not reaching the minimum number of participants possibly required.
b) No compensation is due for the tourist package cancellation if the organiser proves that the lack of conformity is due to force majeure and accidental events.
c) No compensation is provided when the organiser proves that the lack of conformity is due to the traveller or to a third party not involved in the provision of the package services included in the contract and is unforeseeable or unavoidable.
For cancellations other than the ones above, Imperatore Travel World® will reimburse the traveller a sum equal to twice the amount paid by him/her and actually received, through the travel agency. The sum refunded will never be more than twice the amount the traveller should have paid on the same date in the event of cancellation.
Please note that, should the package include carriage by one or more charter flights, a change of airline and/or type of aircraft, the making of unscheduled stopovers or a change of departure/return airport cannot be considered a significant change to the package (therefore the provisions herein do not apply). In the latter case Imperatore Travel World S.r.l.® will provide, at its own expense, alternative travel means to reach the new departure/return airport.

10 – Traveller’s withdrawal.

The traveller may also withdraw from the contract free of penalty in the following cases: – Price increase of over 8%. – Significant modification of one or more contractual elements objectively considered as fundamental to using the tourist package as a whole, proposed by the organiser after the contract conclusion but before departure and not accepted by the traveller. In the above cases, the traveller is alternatively entitled to:
a) benefit from an equal or higher quality alternative tourist package, if the organiser is able to offer it. If the all-inclusive service is of lower quality, the organiser must reimburse the consumer the price difference.
b) reimbursement of sums already paid within legal terms. A traveller who withdraws from the contract prior to departure outside the listed cases, will be charged – regardless of the deposit payment – the individual cost of practice management, the penalty to the extent indicated in the catalogue or in the non-catalogue programme or tailor-made trip, any amount of insurance cover already requested when concluding the contract or for other services already provided. In the case of organised groups, these amounts will be agreed on a case-by-case basis when the contract is concluded..
Excluded from the above are trips that include the use of scheduled flights with special fares. In these cases the conditions for cancellation penalties are deregulated and much more restrictive. PENALTIES:
In all cases where not otherwise stated (e.g.: travel proposals with penalty-free cancellation up to a few days before departure, more restrictive conditions of certain accommodation facilities and/or shipping companies, “Prepaid non-refundable” offers for which cancellation always entails the application of a 100% cancellation fee) If the Traveller withdraws from the contract before the departure date, he/she will be charged – regardless of the deposit payment referred to in Article 8) of the general terms and conditions for the sale of tourist packages – in addition to the full amount of the booking fees (which are never refundable), the penalty in the amount indicated below in relation to the single services that make up the tourist package or that are sold individually:
A) Residence or hotel accommodation with possible additional transfer service:

• 10% of the fee from 30 to 15 days before the departure date;
• 30% of the fee from 14 to 8 days before the departure date;
• 50% of the fee from 7 to 3 days before the departure date;
• 100% of the fee from 2 to the day of departure.

B) Regular scheduled flights at IT fares – WEB ticketing – Trains: 100% penalty already at booking confirmation. For trains, only the reservation postponement is possible, availability permitting.
C) Charter flights:

• 100% from 20 to the day of departure.

D) Ships – Hydrofoils – GT Buses:

• 50% from 10 to 3 days before departure;
• 100% from 2 to the day of departure.

E) Airport taxes: for air fares, flight cancellation entitles you to a refund of airport taxes (excluding special/charter flights). Additional charges (YQ-YR) are never refundable. N.B. The days calculation does not include the day of cancellation, which must be notified within one working day, and the first day of travel..

11 – Organiser’s liability for improper fulfilment and impossibility of performance – obligations of the traveller – timeliness of complaint.

The organiser is responsible for the performance of the tourist services included in the tourist package contract, regardless of whether such services are to be provided by the organiser himself, by his assistants or agents in the performance of their duties, by third parties whose work he uses, or by other tourist service providers within the meaning of Article 1228 of the Civil Code.
The traveller, in compliance with the obligations of fairness and good faith set out in articles 1175 and 1375 of the Civil Code, is required to promptly report to the organiser, directly or through the seller, any lack of conformity found during the provision of a tourist service included in the tourist package sales contract, taking into account the circumstances of the case: otherwise, any right to compensation for damage for the traveller may be reduced or denied pursuant to article 1227 of the Civil Code.
If one of the tourist services is not performed as agreed in the tourist package sale contract, the organiser shall remedy the lack of conformity, unless this is impossible or too costly, taking into account the extent of the lack of conformity and the value of the tourist services concerned. If the organiser does not remedy the defect, the traveller will be entitled to a discount as well as compensation for the damage he/she suffered due to the lack of conformity, unless the organiser proves that the lack of conformity is caused by the traveller or by a third party not involved in the provision of the tourist services, it is of an inevitable or unforeseeable nature or due to extraordinary and unavoidable circumstances.
Subject to the exceptions mentioned above, if the organiser does not remedy the lack of conformity within a reasonable period set by the traveller with the complaint made in accordance with the above, the traveller may personally remedy the problem and claim reimbursement of the necessary, reasonable and documented expenses; if the organiser refuses to remedy the lack of conformity or if immediate action is necessary, the traveller need not specify a time limit.
If a lack of conformity constitutes a significant non-performance and the organiser failed to remedy it by means of the traveller’s timely complaint, in relation to the package’s duration and characteristics, the traveller may immediately terminate the contract or request – where appropriate – a reduction in the price, unless compensation for damage is paid.
If, after departure, the organiser is unable to provide an essential part of the services included in the contract, for any reason other than the traveller’s own doing, they shall arrange suitable alternative solutions for continuing the planned trip without charging the traveller, or reimburse them for any difference between the originally planned services and the ones provided. The traveller may only refuse proposed alternative solutions if they are not comparable with those agreed in the contract or if the price reduction granted is inadequate. If no alternative solution is possible, or if the solution provided is rejected by the traveller because it is not comparable with that agreed in the contract or because the price reduction granted is inadequate, the organiser will provide, without any extra charge and upon availability, an alternative means of transport equivalent to that originally planned for returning to the place of departure or another place that may have been agreed. The organiser will also reimburse the traveller for the difference between the cost of the services provided and the cost of the services provided up to the time of the early return.

12 – Replacements and practice change

Subject to prior notice to the organiser on a durable medium, no later than seven days prior to the commencement of the package, the traveller may assign the tourist package sales contract to a person who meets all the conditions for using the service. The transferor and the transferee of the contract are jointly and severally liable for the payment of the balance due and any rights, taxes and other additional costs, including any administrative and handling costs, arising from this transfer.
The organiser shall inform the transferor of the actual costs of the transfer, which shall not exceed the costs actually incurred by the organiser for the transfer of the tourist package contract, and shall provide the transferor with proof of the fees, taxes or other additional costs arising from the transfer. In the case of a travel contract providing for air transport for which tickets have been issued at a subsidised or non-refundable rate, the transfer may entail the issue of new tickets at the rate available on the date of the transfer.
In any case, if the Traveller requests the variation of any element relating to a confirmed file (for example: replacement of a person, correction of a name that has not been communicated, request for a change of date, request for a change of departure city, etc.) and provided that the change is possible, Imperatore Travel World® will pay, in addition to the expenses resulting from the change, a fixed flat rate of €50.

13 – Obbligations of the traveller

Without prejudice to the obligation to promptly report the lack of conformity, as provided for in Article 11, travellers must comply with the following obligations.
For regulations regarding minors’ expatriation, please refer to what is indicated on the Polizia di Stato website. It should be noted, however, that minors must have a valid personal document for expatriation, i.e. passport, or for EU countries, also a valid identity card for expatriation. As regards the expatriation of minors under the age of 14 and minors requiring an Authorisation issued by the Judicial Authority, the requirements indicated on the Polizia di Stato website must be followed http://www.poliziadistato.it/articolo/191/.
Foreign citizens should find the corresponding information through their diplomatic representations in Italy and/or the respective official government information channels.
In any case, prior to departure, tourists will check that the information is up-to-date with the competent authorities (for Italian citizens, the local Questura (Police headquarters) or the Ministry of Foreign Affairs via the website www.viaggiaresicuri.it or the Telephone Operations Centre on 06.491115), and will comply with this before travelling. In the absence of such verification, neither the intermediary nor the organiser may be held responsible the non-departure of one or more tourists. Tourists must in any case inform the intermediary and the organiser of their nationality when requesting the booking of the tourist package or service. In addition, at the time of departure, they must definitively ensure they have vaccination certificates, individual passports and any other document valid for all the countries covered by the itinerary, as well as stay visas, transit visas and any health certificates that may be required.
Furthermore, in order to assess the socio-political and health security situation of the destination countries and, therefore, the objective use of services purchased or to be purchased, the traveller will be responsible for obtaining official general information from the Ministry of Foreign Affairs, and disclosed through the Farnesina institutional website www.viaggiaresicuri.it.
The aforementioned information is not contained in the T.O.’s catalogues – online or printed – as they contain general descriptive information as indicated in Article 38, Tourism Code, and can change over time. Socio-political information related to the destination country must therefore be taken care of by the tourists.
If on the date of the booking, the chosen destination appears on the institutional information channels to be an unsuitable destination for security reasons, the traveller who might then decide to withdraw will not be able to invoke the lack of a contractual cause related to the security conditions of the country, in order to be exempt from compensation for the cancellation made.
Tourists must also comply with the rules of normal prudence and diligence and the specific rules in force in the destination countries, all the information provided to them by the organiser, as well as the regulations, administrative or legislative provisions relating to the tourist package. Tourists will be held liable for all damages the organiser and/or intermediary may suffer as a result of failure to comply with the above-mentioned obligations, including the expenses necessary for their repatriation.
The traveller is obliged to provide the organiser with all the documents, information and elements in his/her possession that may be useful for the exercising of his/her right of subrogation against third parties liable for any damages and is responsible towards the organiser for any damage caused to the right of subrogation.
The traveller will also communicate in writing to the organiser, at the time of the tourist package sale proposal and therefore before the organiser sends the booking confirmation of the services, any particular personal requests that may be subject to specific agreements on the travel arrangements, provided that it is possible to implement them.

14 – Classificazione alberghiera

La classificazione ufficiale delle strutture alberghiere viene fornita in catalogo od in altro materiale informativo soltanto in base alle espresse e formali indicazioni delle competenti autorità del Paese in cui il servizio è erogato.
In assenza di classificazioni ufficiali riconosciute dalle competenti Pubbliche Autorità dei Paesi membri della UE cui il servizio si riferisce, o in ipotesi di strutture commercializzate quale “Villaggio Turistico” l’organizzatore si riserva la facoltà di fornire in catalogo o nel dépliant una propria descrizione della struttura ricettiva, tale da permettere una valutazione e conseguente accettazione della stessa da parte del viaggiatore.

15 – Hotel classification

The organiser shall be liable for any damage caused to the traveller as a result of total or partial non-fulfilment of the services contractually due, whether these are carried out by him/her personally or by third party service providers, unless he/she proves that the event was caused by the traveller (including independent initiatives taken by the latter during the execution of the tourist services) or by the fact of a third party of an unforeseeable or unavoidable nature, circumstances unrelated to the provision of the services provided for in the contract, by chance, force majeure or circumstances that the organiser him/herself could not, according to professional diligence, reasonably foresee or resolve.
The intermediary with whom the tourist package has been booked is not responsible for the obligations relating to the organisation and execution of the trip, but is exclusively responsible for the obligations arising from his/her capacity as intermediary and for the execution of the mandate given by the traveller, as specifically provided for in Art. 50, Tourism Code, including the guarantee obligations under Art. 47, Tourism Code.

16 – Limits of compensation and limitation

The compensation referred to in Articles 43 and 46 of the Tourism Code, and the relevant limitation periods are governed by the provisions of the same and in any case within the limits established by the International Conventions governing the services covered by the tourist package, as well as by Articles 1783 and 1784 of the Civil Code, with the exception of personal injuries that are not subject to a set limit. The right to a reduction in price or compensation for damages due to changes in the contract of sale of the tourist package or the replacement package is limited to two years from the date of the traveller’s return to the place of departure. The right to compensation for personal injury is limited to three years from the date of the traveller’s return to the place of departure or to the longer period provided for compensation for personal injury by the dispositions governing the services included in the package

17 – Possibility of contacting the organiser through the retailer

The traveller may address messages, requests or complaints in relation to the performance of the package directly to the retailer through which it was purchased who, in turn, must forward them to the organiser without undue delay. For the purpose of compliance with time-limits or limitation periods, receipt of the messages, requests or complaints referred to in this regulation by the retailer are to be considered as receipt by the organiser.

18 – Obligation to provide assistance

Duty of assistance
The organiser shall provide appropriate assistance to travellers in distress according to professional standards with exclusive reference to his/her obligations according to the law or the contract. The organiser and the intermediary are exempt from their respective responsibilities when the non-execution or improper execution of the contract is attributable to the traveller, to third parties unforeseeable or unavoidable events, or caused by an accidental event or force majeure.

19 – Insurance

It is possible and advisable to take out special insurance policies at the time of booking against expenses arising from cancellation of the package, accidents or illness during the trip, that also cover repatriation expenses and loss of or damage to luggage.
Details of the guarantees, premiums, limits and exclusions can be found on the home page of the www.imperatore.it website in the “Insurance” section.
The rights arising from insurance contracts must be exercised by the traveller directly against the stipulating insurance companies, under the conditions and in the manner stipulated in the policies themselves, as set out in the published policy conditions or in the brochures made available to travellers upon departure.

20 – Alternative means for dispute resolution

Pursuant to and for the purposes of Art. 67 of the Tourism Code, the organiser may propose to the traveller – in the catalogue, in the documentation, on its website or in other forms – alternative ways of resolving disputes that have arisen. In this case, the organiser will indicate the type of alternative resolution proposed and the effects resulting from such acceptance.

21 – Traveller guarantees (art. 47 Cod. Tur.)

Organised tourism contracts are backed by suitable guarantees provided by the organiser and the intermediary travel agent which, for trips abroad and trips within a single country, guarantee the refund of the price paid for the package and the immediate return of the traveller, in the event of the insolvency or bankruptcy of the intermediary or organiser. Imperatore Travel World® is a member of the Astoi Fund to protect travellers. All useful information on the Fund’s operating procedures, such as those relating to claims, liquidation and reference regulations can be found on the website www.fondoastoi.it. For contracts for the sale of tourist packages stipulated by 30 June 2016, the regulations of Art. 51 of Legislative Decree no. 79 of 2011 and subsequent amendments continue to apply. Claims for reimbursement relating to contracts for the sale of tourist packages stipulated by 30 June 2016 must be submitted, under penalty of forfeiture, to the National Guarantee Fund established at the General Directorate for Tourism of the MIBACT within three months from the date on which the trip was concluded or should have been concluded. The claims are defined up to the limits of the Fund’s capacity, the liquidation management of which is ensured by the competent Administration.

22 – Operational changes

Considering the early publication of catalogues containing information on how to use the services, it should be noted that the flight times and routes indicated in the acceptance of the service proposal may be subject to change as they are subject to subsequent validation. To this end, the traveller must request confirmation of the services from his or her agency prior to departure. The Organiser will inform passengers about the identity of the actual carrier within the timeframe and in the manner stipulated in Article 11 of EC Reg. 2111/2005.

23 – Technical sheet

• Technical organisation of Imperatore Travel Word.
• Details of administrative authorisation: No 714 issued by Campania Region on 26/11/2009
• Period of validity of the catalogue or extra-catalogue programme: 01/03/2020 – 28/02/2021
• Policy no. 8942846 Professional liability max.€ 2.100.000,00
• Polizza no. 361124249 Large risks liability max. € 31.500.000,00
• Guarantee Fund: in order to protect travellers in the event of insolvency or bankruptcy, Imperatore Travel World® joined the ‘ASTOI Fund’, based in Via Pasteur 10 – 00144 Roma, CF 97896580582, Registration with the Register of Legal Persons of Rome no 1162/2016 n. 64192099.

Addendum General Terms and Conditions for the Sale of single tourist services

A) LEGAL PROVISIONS.
Contracts offering only the transport service, only the accommodation service, or any other separate tourist service, which cannot be considered as a negotiated form of travel organisation or tourist package, do not benefit from the travel protection provided for by Directive 2015/2302. A seller who commits to providing a tourist service to a third party, even electronically, is required to issue the documents relating to that service to the traveller, showing the amount paid for the service, and cannot in any way be considered to be a travel organiser.

B) PRIVACYPOLICY. We inform travellers that their personal data, the provision of which is necessary to enable the conclusion and execution of the travel contract, will be processed manually and/or electronically in accordance with current legislation. Any refusal will result in the impossibility of concluding and executing the contract. The rights provided for by current legislation – e.g. the right to request access to personal data, their rectification or cancellation, or the limitation of their processing, or to object to their processing, as well as the right to data portability; the right to lodge a complaint with a supervisory authority – may be exercised vis-à-vis the data controller.
For further information on the organiser’s handling of data, please refer to the specific section of the website www.imperatore.it, containing the Privacy Policy. In any case, we inform travellers that their personal data may be communicated to:

• Persons whose access to the data is recognised by law, regulation or EU legislation;
• Foreign countries for which there is an Adequacy Decision by the European Commission ex art. 45 and/or adequate safeguards ex art. 46 EU 2016/679, such as: – Andorra; – Argentina; – Australia – PNR; – Canada; – Faer Oer; – Guernsey;- Isle of Man; – Israel; – Jersey; – New Zealand; – Switzerland; – Uruguay.
• Insurance companies and third parties, also in non-EU countries, for the processing of travel bookings (hotels, airlines, Sales Operations, Back office, Charter Flight Contracting and Distribution Line, Assistance, Administration).

• External data processors and persons authorised to process travel, duly appointed and trained on the processing of personal data.
Please note that, for travel to non-EU countries and outside those indicated above for which there is an Adequacy Decision of the European Commission ex art. 45 and/or art. 46 of Reg. EU 2016/679, travellers will not be able to exercise their rights under the Regulation either vis-à-vis the Data Controller or directly vis-à-vis third parties (e.g. hoteliers, local carriers, local insurance companies, public or private health institutions, etc.) as such obligation to process and/or store data in accordance with European Union standards is not provided for by the legislation of the host country.
Pursuant to Article 49(1)(b) of GPDR 679/2016, a transfer or a set of transfers of personal data to a third country or an international organisation is permitted if the transfer is necessary for executing a contract concluded between the data subject and the data controller, or for executing pre-contractual measures taken upon data subject’s request. MANDATORY COMMUNICATION PURSUANT TO ARTICLE 17, LAW NO. 38/2006. “Italian law punishes with imprisonment crimes concerning prostitution and child pornography, even if committed abroad”.