Lowest fare application
Imperatore Travel World® guarantees the application of the lowest fare for stay-only bookings and within 15 days prior to arrival, under the following conditions:
The lower price must correspond to the same hotel, room type, dates/duration of stay and any requirements (e.g. age).
Fares must be available to the general public in printed form or from websites directed at consumers residing in Italy. Excluded are, for example, offers for groups, for companies, loyalty programmes, vouchers, package offers with charter flights, customised offers communicated to the customer in private form.
Not applicable for “non-refundable” web offers.
It is not applicable for offers in which the name of the hotel, or other details, are communicated at the end of the purchase.
It is not applicable for offers that require a telephone reservation to confirm the fare.
Imperatore Travel World® will verify and apply any request for a reduced fare excluding, at its own discretion, those deemed to be the result of a printing or other error. We reserve the right to limit or modify the applicability of the LOWEST FARE at any time without prior notification. The terms in force at the time of booking with Imperatore Travel World® determine the possibility to use the guarantee.
Tourist taxes
Since 27.07.2011, Italian municipalities are entitled to apply the tourist tax. This tax has never been included in our offers. If applicable, it must be paid by the customer directly at the hotel.
Flights
Imperatore Travel World® provides flights offered by airlines, in compliance with IATA travel conditions, and with applicable national and community legislation. Imperatore Travel World® reserves the right to use charter flights for the execution of the trip, which are offered by airlines provided with all the regular authorisations. Imperatore Travel World® may replace the aircraft or airline with other carriers of equal quality. The airlines reserve the right to replace, as necessary, the aircraft with another one owned by them or another company that has the same characteristics. Any changes may also concern the making of unforeseen stopovers. In the event of any changes: convocation, operational flights, unexpected stopovers, departure date, Imperatore Travel World® will notify your Agency.
Acceptance of pets is subject to the unquestionable final decision of the skipper at the time of embarkation. The same can refuse the embarkation of the animal even if previously confirmed.
Maximum limit allowed for the weight of baggage: for ITA Airways flights 23 kg in the hold and 8 kg in the cabin 55x35x25 cm. Volotea kg. 20 in the hold and 10 kg in the 55x40x20 cabin. Ryanair 20 kg in the hold and 40x20x25 cm in the cabin, plus additional kg. 10 55x40x20cm with Priority Boarding. Easyjet 26 kg in the hold, in the cabin 56x45x25 cm with no weight limit. Vueling 25 kg in hold + 10kg in cabin 55x40x20 cm. Neos 15 kg in hold + 8 kg in cabin 55x40x20 cm. Air Horizont 15 kg in hold + 5 kg in cabin 55x40x20 cm.
All passengers are obliged to know the national and international regulations relating to transport.
The prices and the relative variations currently valid, shown in the catalogs and in the subsequent variations of the price list, are always expressed in Euros and have been calculated on the basis of the exchange rates, fuel cost and carbon tax estimated at the date of determination of the valid price.
Therefore, the purchase price of the package may undergo upward variations, as indicated below, if, after the signing of the contract, changes occur in the parameters indicated below.
Jet Aviation Fuel value $/mt 631.25 (www.iata.org)
US dollar/Euro exchange rate 0.894
(http://tassidicambio.bancaditalia. it) as at 13/12/2019
Transfer
Transfers to/from hotels, airports or stations, included in our programme are collective and time-based: minimum 15 people with arrival/departure on Saturdays, grouping of maximum 8 people for the other days of the week. Imperatore Travel World® does not guarantee the carriage of “special” luggage (e.g. wind-surfing boards, camping cots, bicycles, etc.). Should suitable means for this service be available, the cost of such transport will be settled locally.
Bus tours
The itinerary in the programme may vary for operational reasons. However, the number, content and quality of the visits and excursions will be kept. Variations will not give any right to reimbursement.
The meals offered are set menus for organisational reasons. The minimum number of tour participants is 20 people. If the minimum number is not reached, Article 10 of the General Terms and Conditions, concerning tour cancellation twenty days before departure, will be applied. Animals are not allowed.
Bus trips
The departure calendar will not be affected. Should the number of participants not be sufficient, transport will be provided by other means (train or plane), with the offer remaining unchanged. The route shown in the programme may be subject to change for operational reasons. In any case, participants will be promptly notified.
Animals are not allowed.
Accomodation
Many hotels and villages consist of several bodies, in which case accommodation will be provided in one of the available solutions.
Rooms
DOUBLE: generally, they are rooms with two single beds (double bed to be requested). They can be standard or superior depending on the hotel. SINGLE: limited in number. Even with a supplement, they are usually smaller and less favourably located. TRIPLE/QUADRUPLE: real multiple rooms are not always available. They are usually double rooms where 1 or 2 beds are added.
SEA VIEW: may be front or side depending on what is requested and confirmed at the time of booking. In both cases, the sea view may be reduced due to the presence of vegetation.
Seaweed and coasts
Posidonia is present on several of our country’s coastlines and bad weather conditions (read storm surges) can lead to its deposit on the shores. This phenomenon is an important indicator of perfect eco-balance and is protected by authorities. It is not possible to clean the coastline of seaweed autonomously. Only specialised personnel in possession of specific authorisations may proceed with the removal.
Bad weather and sea conditions or coastal and port interventions can lead to changes in the coastline conformation. However, these are often temporary natural events that cannot be foreseen or limited.
Offers
Price reductions and promotional offers in the catalogue cannot be combined with each other nor with other offers on the market, unless otherwise indicated. They may also be limited in number. Those aimed at families always provide for accommodation in the same room except where otherwise indicated; the age of children expressed in the table or in the offers is to be considered as not completed. In addition,offers are only applicable if the required conditions are met. For special offers, such as newlyweds or anniversaries, proper documentation must be presented.
Affiliated car parks
Discounts and benefits are available at the main Italian airport car parks.
Additional information
Start/end of stay: if for any reason you are unable to start your stay as booked, we recommend you notify us in good time by contacting our offices. The accommodation facilities generally provide for the rooms/apartments to be checked in on the day of arrival no earlier than 2 p.m. and checked out by 10 a.m. on the day of departure. However, each facility has its own regulations that we kindly ask you to observe.
Any surcharges (e.g. Ferragosto Grand Gala, drinks surcharges for special evenings, etc.) that may be applied are the result of individual choices by the establishments and are unknown to Imperatore Travel World® at the time of booking. The agency is therefore obliged to disclaim all liability. In all hotel facilities, men are not allowed to enter the restaurant wearing short trousers. It is also not permitted to bring in foodstuffs such as bread, water and the like. Meals: prices include the basic compulsory treatment listed in the hotel tables, unless otherwise stated.
HALF BOARD = BREAKFAST AND DINNER.
Pets
The presence of pets is always on request. Confirmation is subject to the authorisation of the facility management as well as the various carriers (air, sea or land) regarding the trip. We would like to remind you that pets (dogs, cats), although admitted to the facilities, are strictly excluded from common areas and private beaches. We advise you to bring suitable health documentation.
Assistance
Imperatore Travel World® offers an assistance service in the hotel during the hours displayed on the notice boards. Otherwise, at certain times of the year you can contact either the hotel reception desk or our offices directly by calling 0813339700.
Many higher category hotels – 5-star hotels – do not allow the display of notice boards. It will therefore be up to the assistant to send the guest a written invitation via the reception desk. If for personal reasons you cannot attend the meeting arranged by the assistant, you may contact the assistance depatment at our offices.
Parking/Garage at the hotel
Where provided, either free of charge or chargeable, they can be used subject to availability.
Club card
Many complexes require a club card with payment on site, unless otherwise indicated. This card entitles the holder to use the facilities and services indicated in the description of the complex. During periods when payment is not required, the relevant services are normally inoperative.
Water
In many seaside resorts, especially on the islands, the water supplied is not drinkable, but can only be used for personal hygiene.
Facilities and services
The facilities and services indicated for each complex may temporarily be inoperative due to weather conditions or may be partially operative depending on the number of guests. Registration for sports courses may be for adults only.
If problems arise
Imperatore Travel World® is only liable for what is clearly stated in the catalogue. In the event of any problems, we recommend that you contact our on-site service personnel or our offices at the following telephone number: 0813339700. Our intervention can only be effective and decisive if we are informed in good time during your stay.