Booking
Log in to our portal www.imperatore.it. On the home page, in the top right-hand corner, click on login. By entering your credentials, you will be able to access the reserved area. Should you have any login problems, please send an email to ufficioweb@imperatore.it. Include “login credentials request” in the subject line. We will send you your new data as soon as possible.
Before the payment, you will be asked whether you actually want to confirm the booking or save it as a quote.
Please, send an email with your request to ufficioweb@imperatore.it Please, remember to specify your practice number.
You will receive your travel documents to the e-mail address you provided within a few minutes after confirmation. Airline and transport tickets may be sent at a later date.
The documents relating to your quote or booking confirmation are stored in your reserved area, from which you can download the pdf documents or send them to the email address you provided during registration.
We suggest you do not. The quote also contains details of the commission agreed with the agencies, with the gross figure highlighted. Alternatively, you can make another quote without logging in, so that you will only receive the sales price, or you can edit the quote, obscuring sensitive data through an online application (e.g. www.Ilovepdf.com).
Soon, it will be possible to generate a special document for the end customer.
Soon, it will be possible to generate a special document for the end customer.
In your resereved area, you can click on the ban icon. This will allow you to cancel the booking according to previous agreements, if possible. Any penalties will be applied and displayed automatically.
Current EU legislation protects the consumer with this particular contract of sale. It must be filled in with the customer’s data and the data of the agency referring to the ITW tour operator. The filled form must be sent to commerciale@imperatore.it or in response to the email from which the file was sent.
Yes, you can. In the reserved area of our website, you can confirm the quotes you generated from the website. You will also be able to see the quotes made by our call centre but, for these, we recommend you contact the department or send an e-mail to preventivi@imperatore.it.
Payment
On the website, you can only pay by credit card.
On the “Payment” summary page, you will see your booking details and the name of your hotel in the sidebar on the right. “Total price” indicates the gross price that the final customer will have to pay. “Commission” refers to the commission in euro for Imperatore Travel World. On the main screen, in the “available payment methods” window, the net figure (i.e. the booking cost without commission) is shown.
Before the deadline, you will receive a reminder email in your inbox. In your reserved area, you will find all pending payments.
Sorry, but we do not currently accept holiday bonuses.
Rates on our website are always gross.
Tours
From 10/01/2022 all travellers must show a certificate of vaccination or recovery (Super Green Pass). For more information or updates, please visit www.salute.gov.it
Only one room is associated with each booking. In order to book several rooms, two different bookings must be made.